Who we are
BI-Zen Limited ("BI-Zen", "we", "us") provides wastewater monitoring, process interpretation and engineering support. This policy explains how we use personal information when you visit bi-zen.cloud, contact us about a project or deal with us as a business contact.
We are responsible for the personal information covered by this policy. Our company number is 10215256. You can contact us at info@bi-zen.cloud or write to Unit 2B Oak Tree Business Park, Austin Close, Kingskerswell, Newton Abbot, Devon, TQ12 5GJ.
Information we collect and why
When you contact us, we collect the details you provide, such as your name, organisation, role, email address, telephone number and information about your enquiry or project. We may also receive your business contact details from your employer or another organisation involved in a project.
We use this information to respond to your enquiry, understand your requirements, prepare a proposal and, where agreed, provide our services and manage the project. We also use relevant information to administer our business and meet our legal obligations.
We normally rely on our legitimate interests in responding to business enquiries, providing services and maintaining business relationships, balanced against your rights. Where we enter into a contract with you personally, we rely on that contract or the steps you request before entering it. We rely on legal obligations for records we must keep by law, and on consent for cookies where required.
How we handle your information
Your enquiry is handled within BI-Zen. We do not sell your personal information or pass your contact details to other businesses for their own marketing.
Providers supporting our website, email and IT systems may process personal information on our behalf. We may also disclose information where required by law. We use appropriate technical and organisational measures to protect personal information and limit access to those who need it for their work.
Where service providers process personal information outside the UK, we require the transfer to be covered by UK adequacy regulations or appropriate safeguards, such as approved contractual protections. You can contact us for information about the safeguards that apply and how to obtain a copy.
How long we keep information
We normally keep enquiries that do not lead to work for up to two years after the last meaningful contact, and delete them sooner where they are no longer needed. Where an enquiry leads to work, relevant information becomes part of our client and project records.
We normally keep relevant client and project records for six years after the project or business relationship ends. Accounting and tax records are kept for at least six years from the end of the company financial year to which they relate. Some records may need to be kept longer for a specific legal, contractual or insurance requirement, or to deal with a dispute. We retain only the personal information needed for these purposes and delete or anonymise it when it is no longer required.
Cookies and website services
Our website uses cookies and similar technologies to support its operation and remember cookie choices. It includes Google Analytics to help us understand visits and improve the website. Technical information may include your IP address, browser, device and pages visited.
Google Analytics commonly uses cookies named _ga and _ga_ followed by an identifier. Google specifies a standard lifetime of two years for these cookies, which can renew when you revisit. Further information about Google's cookies and their durations is available at policies.google.com/technologies/cookies.
The website also loads Trustpilot technology, which may receive technical information, such as your IP address and browser details, when its resources are requested.
You can accept or reject optional cookies through the website banner. You can also block or delete cookies through your browser settings. Clearing this website's cookies allows you to make a fresh choice on your next visit. Contact us if you need help withdrawing consent or changing an earlier choice.
Your rights
Depending on the circumstances, you can ask to access, correct or delete your personal information, restrict its use or receive a transferable copy. You can object to processing based on legitimate interests. Where we rely on consent, you can withdraw it without affecting the lawfulness of earlier processing.
To exercise your rights, email info@bi-zen.cloud.
Complaints and updates
If you have a concern about how we handle your personal information, please contact us. We will acknowledge a data protection complaint within 30 days, investigate appropriately, keep you informed and explain the outcome without undue delay.
You also have the right to complain to the Information Commissioner's Office at ico.org.uk/make-a-complaint. We will update this policy when our practices or legal requirements change. The date above shows when it was last updated.